HeMantra – Terms and Conditions
Last Updated: [November 2025]
Welcome to HeMantra, an online learning platform designed to provide educational content, guidance, and training to learners preparing for various competitive examinations and academic goals. By accessing or using HeMantra, you agree to comply with and be bound by the following Terms of Use. If you do not agree to these terms, please do not access or use the platform.
1. Acceptance of Terms
1.1 These Terms of Use constitute a legally binding agreement between you (“User,” “you”) and HeMantra regarding your use of our website, mobile applications, and any related services (collectively, the “Platform”).
1.2 By accessing, browsing, or registering on HeMantra, you acknowledge that you have read, understood, and agree to these Terms.
1.3 HeMantra reserves the right to modify these Terms at any time without prior notice. Continued use of the Platform after updates constitutes acceptance of the revised Terms.
2. Eligibility
2.1 You must be at least 16 years old or have parental/guardian consent to use the Platform.
2.2 HeMantra reserves the right to deny access to any user who violates these Terms or applicable laws.
3. Account and Access
3.1 To access certain features, you may need to create an account on HeMantra. You are responsible for maintaining the confidentiality of your account credentials.
3.2 All activity under your account shall be deemed performed by you.
3.3 HeMantra shall not be liable for unauthorized access or activity due to your negligence.
4. Use of the Platform
4.1 You agree to use HeMantra solely for lawful purposes and in accordance with these Terms.
4.2 You shall not:
Reproduce, copy, distribute, or publicly display any content from the Platform without prior permission.
Misuse the Platform for fraudulent or commercial resale purposes.
Attempt to disrupt, hack, or reverse-engineer any part of the Platform.
5. Intellectual Property Rights
5.1 All materials, including videos, PDFs, assessments, design elements, and trademarks available on HeMantra are the exclusive property of HeMantra.
5.2 You are granted a limited, non-transferable, non-exclusive license to view and use the content solely for personal learning purposes.
5.3 Unauthorized reproduction or redistribution of content may lead to account termination and legal action.
6. Payment and Subscription
6.1 Certain features or courses on HeMantra may require payment. Prices, discounts, and offers are subject to change without notice.
6.2 Payments once made are generally non-refundable unless otherwise stated in a specific policy.
6.3 By subscribing to a paid course, you acknowledge responsibility for any applicable taxes or fees.
7. User Content
7.1 You may be allowed to post comments, questions, or feedback on the Platform.
7.2 By posting, you grant HeMantra a worldwide, royalty-free, perpetual license to use, reproduce, and display such content.
7.3 You agree not to post any material that is defamatory, obscene, or violates any law.
8. Termination or Suspension
8.1 HeMantra reserves the right to suspend or terminate your access if you breach these Terms or misuse the Platform.
8.2 Upon termination, your right to access or use the Platform ceases immediately.
8.3 Certain provisions such as intellectual property and limitation of liability will survive termination.
9. Limitation of Liability
9.1 HeMantra strives to provide accurate and reliable content; however, it does not guarantee completeness, accuracy, or uninterrupted service.
9.2 HeMantra shall not be liable for any indirect, incidental, or consequential damages arising out of your use of the Platform.
10. Indemnity
You agree to indemnify and hold harmless HeMantra, its instructors, and affiliates from any claims, losses, or damages resulting from your violation of these Terms or misuse of the Platform.
11. Governing Law and Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of India. Any dispute arising out of or related to these Terms shall be subject to the exclusive jurisdiction of the courts of Delhi, India.
12. Contact Us
For any questions regarding these Terms or the Platform, please contact:
📧 HeMantraofficialhelp@gmail.com
Privacy Policy
Last Updated: [November 2025]
Welcome to HeMantra (“we”, “our”, “us”). This Privacy Policy (the “Policy”) explains how we collect, use, disclose, share, store and protect your information when you access or use our website, mobile application, and any related services (collectively the “Platform”). By using the Platform, registering an account, or providing your information, you agree to this Policy.
A. General Privacy Terms
We respect your privacy and are committed to safeguarding your information. This Policy forms part of the Platform Terms (including our Terms of Use), and applies in addition to those. If you disagree with any provision of this Policy, you must stop using the Platform.
B. Applicability
This Policy applies to all users of the HeMantra Platform, including learners, instructors, guests and any other individuals who access or interact with the Platform.
C. Access & Account Creation
You may access certain content on the Platform without registering. However, to access full features (paid courses, comments, downloads, etc.), you will be required to create an account and provide information. You remain responsible for the accuracy and completeness of information you provide.
D. Use of the Platform/Services by Children
If you are under the age of [Insert Age] (or as defined under applicable law), you must use the Platform only with the consent and supervision of your parent or legal guardian. We do not knowingly collect personal information from children without parental consent. If you believe we have done so, please contact us at [insert contact] and we will take steps to remove such information.
E. Data Controller
HeMantra is the data controller of your personal information collected in connection with your use of the Platform.
F. Personal Information
“Personal Information” means information that identifies or can identify you (e.g., name, email address, phone number, photograph, location). “Sensitive Personal Information” includes financial data, biometric identifiers, health data, government identifiers, or other data deemed sensitive under applicable law.
G. What Information We Collect
We collect various types of information including but not limited to:
Information you provide: registration data, profile information, payment information, communications with us.
Usage and device information: IP address, browser type, operating system, device identifiers, pages visited, session duration.
Location information (with your consent) such as GPS or network-based data.
Cookies and tracking technologies to personalise services and analyse usage.
Inferences and aggregated data derived from the above.
H. Basis of Collection and Processing
We collect and process your information only when there is a legitimate basis: your consent, performance of a contract (e.g., subscription), compliance with a legal obligation, or our legitimate interests (e.g., improving the Platform, preventing fraud) — subject to applicable law.
I. How We Use and Share the Information Collected
We may use your information for:
Provision, maintenance and improvement of the Platform and its services.
Managing your account, payments, subscription, and providing customer support.
Communication (transactional, promotional) in accordance with your preferences.
Safety, fraud prevention, legal compliance and enforcement of our Terms.
Sharing with service providers, affiliates, or third parties where necessary (for payments, analytics, hosting) under suitable agreements.
Transfer, sale or merger of business in which case you’ll be notified.
J. Cross-Border Data Transfer
We may transfer your information to, and store it in, servers or service providers located outside your jurisdiction. Appropriate safeguards will be in place in compliance with applicable law.
K. Retention of your Information
We retain your information for as long as necessary for the purposes described in this Policy or as otherwise permitted or required by law. When we no longer need your information, we will securely dispose of or anonymise it.
L. Your Choices
You may:
Update, correct or delete your personal information in your account settings or by contacting us.
Opt-out of promotional communications (though transactional communications may still occur).
Disable or delete cookies via your browser settings (note: this may affect the Platform’s functionality).
M. Your Rights
Depending on your jurisdiction, you may have rights such as:
Accessing the personal information we hold about you.
Requesting correction or deletion of your data.
Objecting to or restricting processing.
Data portability.
We will respond to your requests in accordance with applicable law.
N. Information Security
We implement technical and organisational measures to protect your information against unauthorised access, disclosure, alteration or destruction. However, no system is completely secure — you acknowledge risk when using online services.
O. Promotional Communications
With your consent (where required), we may send you newsletters, offers or other marketing communications. You may withdraw consent at any time.
P. Interest-Based Advertising
We may display advertisements based on interests derived from your activity. You may manage your ad preferences or opt-out where permitted.
Q. Modifications to This Policy
We may update this Policy periodically (for legal, regulatory, technical or business reasons). We will notify you of significant changes and the “Effective Date” at the top will reflect the latest version. Continued use of the Platform after changes means you accept the new Policy.
R. Grievance or Privacy Related Concerns
If you have any questions, complaints or if you believe your privacy rights have been violated, you can contact us at:
📧 [insert email]
We will address your concerns in accordance with applicable law and our internal grievance procedure.
S. Country-Specific Additional Terms
Where required by law (for example in certain jurisdictions), additional rights, disclosures or requirements may apply.
T. Governing Law & Jurisdiction
This Policy is governed by the laws of India. Any dispute arising under this Policy shall be subject to the exclusive jurisdiction of the courts in [Insert City, India].
Contact Us
For any privacy-related queries, please contact:
📧 HeMantraofficialhelp@gmail.com
🌐 www.hemantra.com
User Guidelines
Last Updated: [November 2025]
Welcome to HeMantra (the “Platform”, “we”, “us”, or “our”). These User Guidelines (“Guidelines”) set out behavioural standards, usage norms, and expectations for everyone who uses the Platform. By accessing or using the Platform, you agree to comply with these Guidelines. If you do not agree, please stop using the Platform immediately.
1. Account Security & Access
1.1 You must register with accurate, complete and up-to-date information.
1.2 Keep your login credentials confidential. Do not share them with others.
1.3 If you suspect unauthorized access, notify us promptly.
1.4 You are responsible for all activity under your account.
2. Platform Usage
2.1 Use the Platform for lawful educational purposes only.
2.2 You shall not:
Use the Platform for commercial resale of services unless explicitly authorised.
Share, reproduce, distribute, or exploit the Platform or its content beyond what the Platform license allows.
Employ automated tools, bots, scrapers or other means to interact with the Platform unless expressly permitted.
3. User Content & Conduct
3.1 “User Content” means any text, images, comments, submissions, uploads or other material you post on the Platform.
3.2 You affirm that you own or have rights and permissions to post your User Content.
3.3 You must not publish or upload content that is:
Illegal, sexually explicit, abusive, libellous, harassing, discriminatory, hateful or otherwise harmful.
Infringing on intellectual property rights of others.
Misleading, deceptive, impersonating, spam or chain-mail in nature.
Containing viruses, malware or any code that harms the Platform or other users.
3.4 We may remove or restrict access to any User Content that violates these Guidelines or any other Platform terms.
4. Courtesy & Community Standards
4.1 Treat other users, instructors, staff and mentors with respect and professionalism.
4.2 Harassment, bullying, hate speech, or intimidation in any form will not be tolerated.
4.3 Interactions (in comments, discussions, live classes) must stay relevant and respectful.
4.4 If you see behaviour that violates these Guidelines, you may report it via our support channel.
5. Minor & Learner Interaction
5.1 If you are interacting with minors (users under age of majority), you must:
Have lawful parental/guardian consent when required.
Refrain from communication or behaviour that is inappropriate or exploitative.
5.2 Content shared with minors must be relevant to education and subject-matter only.
5.3 Recording sessions or sharing personal information of minors inappropriately is prohibited.
6. Intellectual Property & Content Use
6.1 All educational material on the Platform is licensed for your personal, non-commercial use only.
6.2 You may not copy, upload, reproduce, publish, broadcast, sell or otherwise exploit Platform content without express written permission from HeMantra.
6.3 HeMantra retains the right to modify or withdraw content or access in its sole discretion.
7. Reporting Violations
7.1 You may report violations of these Guidelines (or any abusive, fraudulent, or suspicious behaviour) via [Insert support email/link].
7.2 We will review reported content/action and may suspend or terminate accounts that violate these Guidelines.
7.3 HeMantra reserves the right to take corrective action including legal recourse if needed.
8. Changes to Guidelines
HeMantra may update these Guidelines periodically (for regulatory, technical, business or legal reasons). The “Last Updated” date will reflect the most recent version. Continued use of the Platform after changes implies you accept the updated Guidelines.
9. Governing Law & Jurisdiction
These Guidelines shall be governed by and construed in accordance with the laws of India. Disputes arising out of or related to these Guidelines shall be subject to exclusive jurisdiction of the courts of Delhi, India.
Contact Us
For questions regarding these Guidelines or the Platform:
📧 HeMantraofficialhelp@gmail.com
🌐 www.hemantra.com
Refund and Cancellation Policy
Last Updated: [November 2025]
Thank you for choosing HeMantra for your learning journey. We value your trust and strive to deliver high-quality educational content and learning experiences. This Refund and Cancellation Policy (“Policy”) outlines the terms applicable to payments, refunds, cancellations, and course enrollments on our Platform. Please read it carefully before making any purchase.
1. Applicability
1.1 This Policy applies to all paid courses, test series, and subscriptions offered through the HeMantra website, mobile application, or any associated platform.
1.2 By purchasing or enrolling in any paid course, you agree to be bound by this Policy in addition to our Terms of Use and Privacy Policy.
2. Payment Terms
2.1 All payments made on HeMantra are processed securely through approved payment gateways.
2.2 You agree to provide accurate payment and billing details and authorise HeMantra to charge your selected payment method for the applicable fees.
2.3 Prices of courses are subject to change at the discretion of HeMantra without prior notice.
3. Refund Eligibility
3.1 Refunds are not automatically applicable once a course or subscription has been purchased and accessed.
3.2 A refund request may be considered only under exceptional cases such as:
Duplicate payment made for the same course.
Payment made but course access not provided within 72 hours of confirmation.
Technical error during payment processing.
3.3 Refunds will not be issued for dissatisfaction with content, instructor style, or exam results, as course outcomes depend on individual effort and preparation.
4. Refund Process
4.1 To request a refund, you must contact HeMantraofficialhelp@gmail.com within 3 working days from the date of payment, along with transaction details and the reason for the request.
4.2 Upon verification, eligible refunds will be processed within 7–10 business days to the original mode of payment.
4.3 HeMantra reserves the right to approve or reject refund requests based on internal evaluation.
5. Course Cancellation & Transfer
5.1 Courses once purchased cannot be transferred, exchanged, or shared between users.
5.2 HeMantra reserves the right to cancel, modify, or discontinue any course at its discretion.
5.3 In such cases, users will be provided with suitable alternatives or credits as determined by HeMantra.
6. Trial Access & Demo
6.1 Certain courses may offer free trial access or sample lectures.
6.2 Users are encouraged to review the trial material before purchasing to ensure the course meets their expectations.
7. No Guarantee Clause
7.1 Enrolment in any paid course, mentorship, or training program on HeMantra does not guarantee job placement, selection, rank improvement, or exam qualification.
7.2 All learning outcomes depend on individual effort, practice, and adherence to the study plan.
7.3 HeMantra provides educational tools and guidance but does not promise or warrant any specific results.
8. Taxes and Deductions
8.1 All fees are inclusive/exclusive of applicable taxes as per prevailing laws.
8.2 Any applicable service fees or transaction charges deducted by payment gateways are non-refundable.
9. Dispute Resolution
9.1 Any disputes arising from refunds or cancellations shall be governed by the laws of India.
9.2 The courts of Delhi, India shall have exclusive jurisdiction over all disputes related to this Policy.
10. Contact Us
For questions or refund-related queries, reach out to:
📧 HeMantraofficialhelp@gmail.com
🌐 www.hemantra.com
Takedown Policy
Purpose
This Takedown Policy outlines the actions HeMantra may take in response to violations of our Terms of Use, including but not limited to unauthorized access, account misuse, content piracy, or any activity that undermines the integrity of our platform or learning ecosystem.
We take breaches of trust seriously. Any user found engaging in misconduct will face immediate suspension, termination of access, and potential legal consequences.
We take breaches of trust seriously. Any user found engaging in misconduct will face immediate suspension, termination of access, and potential legal consequences.
Grounds for Takedown or Suspension
HeMantra reserves the right to remove, disable, or restrict access to any user account, course content, or material on the Platform in any of the following cases:
Account Sharing or Unauthorized Use
Sharing login credentials, accessing another user’s account, or allowing others to access paid content using your credentials.
Selling, renting, or bartering access to HeMantra courses or materials.
Unauthorized Distribution of Content
Downloading, recording, copying, or redistributing course videos, PDFs, or any material without explicit written permission.
Uploading HeMantra content to other platforms or groups, whether free or paid.
Misrepresentation or Fraudulent Activity
Impersonating another person, forging identity, or misusing certificates or course completion credentials.
Any attempt to bypass payment systems, cheat assessments, or manipulate engagement data.
Security or Technical Misuse
Tampering with the Platform, attempting to hack, inject malicious code, or disrupt services in any way.
Using bots, scripts, or automation tools to access or harvest data.
Violation of Law or HeMantra Policy
Engaging in defamation, harassment, or using the Platform for unlawful purposes.
Repeated violation of Platform rules or failure to comply with HeMantra’s instructions.
Consequences
Depending on the severity of the violation, HeMantra may:
Immediately suspend or permanently terminate user accounts without prior notice.
Remove access to all paid or free courses associated with the account.
Forfeit any refunds, credits, or course access fees.
Pursue civil and/or criminal legal action under applicable laws, including the Information Technology Act, 2000 and the Copyright Act, 1957.
Share relevant data with law enforcement authorities if required.
Reporting Violations
If you become aware of any misuse of HeMantra’s content or unauthorized activity, please report it immediately at legal@hemantra.com with appropriate details or evidence.
No Guarantee of Continuity
HeMantra reserves the right to modify, remove, or disable any course or content at its discretion. We also reserve the right to suspend services for maintenance, legal, or security reasons without prior notice.
Disclaimer
HeMantra provides courses and materials for educational and informational purposes only.
We do not guarantee placements, job offers, or recruitment outcomes as part of any paid or unpaid course. The responsibility to apply learnings effectively rests solely with the learner.
Instructor Policy
1. Purpose
This Instructor Policy governs all educators, mentors, or content creators (“Instructors”) who deliver courses, lectures, or educational materials on HeMantra.
By partnering with HeMantra, you agree to uphold the integrity, accuracy, and professional standards expected of all contributors.
2. Content Ownership and Rights
All lectures, notes, and materials created for HeMantra remain the intellectual property of HeMantra, unless otherwise agreed in writing.
Instructors may not upload, sell, or distribute the same content on external platforms or personal channels without written consent.
Any violation of exclusivity, including use of HeMantra-branded content elsewhere, will result in immediate suspension and possible legal action.
3. Professional Conduct
Instructors are expected to maintain accuracy, fairness, and professionalism in all interactions with learners.
Use of derogatory, political, or discriminatory remarks within sessions is strictly prohibited.
All communications with students must occur through approved HeMantra channels only.
4. Confidentiality
Instructors shall treat all student data, course analytics, and HeMantra’s internal strategies as confidential.
Disclosure or misuse of proprietary information may lead to termination and legal proceedings.
All collaborations, partnerships, or sponsored mentions require prior written approval.
5. Course Quality and Updates
Every instructor is responsible for ensuring their content is factually correct, up to date, and relevant to the syllabus.
HeMantra reserves the right to audit, edit, or remove any course that does not meet quality benchmarks.
Recorded content must meet platform standards for clarity, accuracy, and presentation.
6. Takedown and Disciplinary Actions
HeMantra reserves the right to take strict action against any instructor found engaging in:
Unauthorized sharing of internal content or course material.
Encouraging students to bypass payment systems or join third-party classes.
Using HeMantra’s platform for self-promotion or lead generation.
Breach of confidentiality or intellectual property rights.
Violations may lead to:
Suspension or termination of instructor account.
Revocation of all revenue share or outstanding payments.
Legal action under applicable intellectual property and contract laws.
7. Payments and Transparency
Instructor payouts (if applicable) shall follow the revenue-sharing model agreed upon in writing.
Any dispute regarding payment must be raised in writing within 15 business days of the transaction date.
HeMantra reserves the right to withhold payment if a breach of this policy or any fraudulent activity is detected.
8. Disclaimer
HeMantra is an educational platform, not an employment provider. Association as an instructor does not imply full-time employment, guaranteed earnings, or tenure.
HeMantra reserves the right to modify this policy as deemed necessary.
Live Class Terms & Conditions
1. Purpose and Applicability
These Terms and Conditions (“Live Class Terms”) apply to all live sessions conducted on HeMantra, including interactive lectures, workshops, or webinars (“Live Classes”).
By joining or conducting a Live Class, you agree to comply with these terms in addition to HeMantra’s Terms of Use and Instructor/Student Policies.
2. Access and Authentication
Access to live classes is granted only to registered users who have purchased or been authorized for a specific course.
Each access credential (login ID, password, or meeting link) is unique and non-transferable.
Sharing access links, screen-recording sessions, or streaming classes to unauthorized platforms is strictly prohibited.
Any attempt to bypass security systems, including multiple logins from different locations, will result in suspension or account termination.
3. Conduct During Live Sessions
Participants must maintain respectful and professional communication throughout the session.
Disruptive behavior, trolling, spamming the chat, or disrespecting instructors or peers will lead to immediate removal from the session and potential permanent ban.
Instructors shall have full moderation rights, including muting, blocking, or reporting users.
Recording, photographing, or distributing class footage is not allowed without prior written permission from HeMantra.
4. Technical Responsibilities
Users are responsible for maintaining a stable internet connection and compatible device setup to access live classes smoothly.
HeMantra shall not be liable for disruptions caused by individual device issues, poor connectivity, or third-party platform errors.
In case of a technical glitch on HeMantra’s end, a rescheduled session or access to a recording may be provided at the platform’s discretion.
5. Intellectual Property
All live sessions and recordings are the exclusive property of HeMantra.
Unauthorized use, duplication, or distribution of live class content violates intellectual property laws and will invite legal action.
Students and instructors agree that all materials, visuals, and verbal communications during the session may be recorded and stored by HeMantra for internal, academic, or compliance purposes.
6. Refunds and Cancellations
Refunds are not applicable for live class access once a session has been conducted or attended, except under extraordinary circumstances determined by HeMantra.
If a class is cancelled or rescheduled by HeMantra, participants will be notified in advance via email or platform notifications.
Refunds, if applicable, will be processed only in accordance with the Refund Policy.
7. Legal and Disciplinary Action
HeMantra reserves the right to:
Suspend or terminate accounts for any violation of these terms.
Withhold course access or certifications in case of misconduct.
Initiate legal action for piracy, unauthorized distribution, or misuse of live class content.
8. Disclaimer
Live classes are conducted for educational purposes only; HeMantra does not guarantee placements, job offers, or professional outcomes.
The platform may modify or update these terms from time to time, and continued participation implies acceptance of such updates.
HeMantra reserves the right to record and use sessions for academic, promotional, or archival purposes.
Legal Policy
1. Introduction
This Legal Policy (“Policy”) governs your use of the platform, services, and content provided by HeMantra. By accessing or using any part of HeMantra, you acknowledge that you have read, understood, and agree to comply with this Policy, along with our Terms of Use, Privacy Policy, and all other related documents.
HeMantra operates as an educational technology platform facilitating online courses, lectures, and assessments. We are not an academic institution, employer, or certification authority recognized by any government body, unless explicitly stated.
2. Legal Compliance
All users must comply with applicable Indian laws, including the Information Technology Act, 2000, the Copyright Act, 1957, and relevant data protection regulations.
Any use of the Platform for unlawful, defamatory, or fraudulent purposes is strictly prohibited.
HeMantra reserves the right to cooperate with law enforcement agencies, government authorities, or third-party investigators in case of suspected violations or misuse.
You agree that your use of the Platform will not infringe upon the intellectual property, privacy, or rights of any other individual or organization.
3. Limitation of Liability
HeMantra and its associates shall not be liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our services.
The Platform, content, and materials are provided on an “as is” and “as available” basis. We do not guarantee uninterrupted service, error-free operation, or absolute accuracy of course materials.
HeMantra will not be responsible for technical disruptions, data loss, or system errors beyond its reasonable control.
Your reliance on any advice, course, or instruction provided on the Platform is entirely at your own risk.
4. Intellectual Property Rights
All content, logos, design elements, and materials available on HeMantra are the intellectual property of HeMantra or its content partners.
Users and instructors are prohibited from reproducing, distributing, or modifying any portion of the Platform without written authorization.
Any claim of infringement by HeMantra must be reported in writing to legal@hemantra.com with supporting evidence.
5. Data Protection and Confidentiality
All data collected from users is processed in accordance with the HeMantra Privacy Policy.
HeMantra employs reasonable security measures to protect user data; however, no online system is completely immune from risks.
Users are responsible for maintaining confidentiality of their account credentials and must notify HeMantra immediately in case of any breach or unauthorized access.
6. Indemnification
You agree to indemnify and hold harmless HeMantra, its officers, employees, and affiliates from any claim, demand, or damages (including legal fees) arising out of your violation of this Policy or misuse of the Platform.
7. Governing Law and Jurisdiction
This Policy shall be governed by and construed in accordance with the laws of India.
All disputes arising out of or in connection with the use of HeMantra shall be subject to the exclusive jurisdiction of the courts located in New Delhi, India.
8. Updates and Amendments
HeMantra reserves the right to modify, revise, or update this Legal Policy at any time without prior notice.
Continued use of the Platform following such changes constitutes your acceptance of the revised terms.
9. Contact Information
For any legal queries, compliance concerns, or formal notices, please contact:
Legal Department, HeMantra
Email: legal@hemantra.com
Subject: “Legal Concern – [Your Issue]”
